Refund Return Policy

Nice Enterprises believes in helping its customers as far as possible, and has therefore a liberal refund policy. Under this policy:

• Nice Enterprises does not accept refund requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
• Incase of damaged/delivery of wrong product-
  We recommend you to make an unboxing video while opening the parcel and inspect the product thoroughly while the video is on and stop the video once you are satisfied with your order.
  Unboxing video should start from the part you are opening the parcel inspecting your order, show in the video if there is any issue ,and contact us immediately if there is any defect, damage or if you have received the wrong item, so that we can evaluate the issue and make it right.
  Any item that may have been damaged during shipping will be returned or replaced with another similar product immediately. But only if you send us an unboxing video!
  An unboxing video is compulsory to be eligible for exchange of the product.
  The defect must be visible in the unboxing video.
• In case of any Refunds approved by the Nice Enterprises, it’ll take 9-15 days for the refund to be processed to the end customer.